[ The small print ]

Website terms

Last updated: 6 September 2026.

This website is operated by PixelArc Ventures Ltd, trading as Ember, company number 16305788, registered in England and Wales. Contact matt@useember.co.uk.

Using this website

The site explains our retention marketing services. You may use it for lawful business enquiries. Please do not attempt to interfere with the website, access systems without permission or reproduce our original content for commercial use without consent.

The free audit

An initial audit carries no fee or obligation to buy. Its scope depends on the access and information you provide. Estimates are illustrative and depend on stated assumptions; they are not guaranteed results. Platform attribution is a reporting method and does not by itself demonstrate incremental sales.

Services and timelines

Paid services require a separate written agreement covering scope, fees, approvals, access, data processing and termination. The five-day onboarding target begins once the necessary access, assets and approvals are available. This website does not create a service contract or a refund guarantee.

Availability and third parties

We take reasonable care with the website but cannot guarantee uninterrupted availability or that third-party information remains current. External services have their own terms. Shopify, Klaviyo and other platform names belong to their respective owners; their mention does not imply certification or endorsement.

Liability and governing law

Nothing in these terms excludes liability that cannot lawfully be excluded. These website terms are governed by the law of England and Wales. Service-specific terms take precedence for paid engagements.